Resolution Codes

Resolution codes for the project can be configured by navigating to Project Configuration ->Resolution Codes. These are used as part of incident resolution reason.

A sample Resolution Codes page is as displayed below.

The above reason codes are maintained in JSON file and the file can be uploaded by clicking on '+' and selecting upload.

A Sample json file is as displayed below.

[
{
"identifier": "DB_TUNING",
"displayName": "DB Tuning",
"applicable_incident_categories": [
"ALL"
]
},
{
"identifier": "LOG_CLEANUP",
"displayName": "Log Cleanup",
"applicable_incident_categories": [
"ALL"
]
},
{
"identifier": "RESOURCE_INCREASE",
"displayName": "Resource increase",
"applicable_incident_categories": [
"ALL"
]
},
{
"identifier": "MAINTENANCE",
"displayName": "Maintenance",
"applicable_incident_categories": [
"ALL"
]
},
{
"identifier": "NO_ACTION_TAKEN",
"displayName": "No Action Taken",
"applicable_incident_categories": [
"ALL"
]
}
]
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