Resolution Codes
Resolution codes for the project can be configured by navigating to Project Configuration ->Resolution Codes. These are used as part of incident resolution reason.
A sample Resolution Codes page is as displayed below.
The above reason codes are maintained in JSON file and the file can be uploaded by clicking on '+' and selecting upload.
A Sample json file is as displayed below.
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[
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{
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"identifier": "DB_TUNING",
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"displayName": "DB Tuning",
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"applicable_incident_categories": [
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"ALL"
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]
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},
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{
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"identifier": "LOG_CLEANUP",
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"displayName": "Log Cleanup",
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"applicable_incident_categories": [
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"ALL"
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]
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},
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{
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"identifier": "RESOURCE_INCREASE",
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"displayName": "Resource increase",
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"applicable_incident_categories": [
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"ALL"
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]
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},
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{
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"identifier": "MAINTENANCE",
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"displayName": "Maintenance",
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"applicable_incident_categories": [
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"ALL"
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]
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},
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{
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"identifier": "NO_ACTION_TAKEN",
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"displayName": "No Action Taken",
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"applicable_incident_categories": [
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"ALL"
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]
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}
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]
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