Resolution Codes

Resolution codes for the project can be configured by navigating to Project Configuration ->Resolution Codes. These are used as part of incident resolution reason.
A sample Resolution Codes page is as displayed below.
The above reason codes are maintained in JSON file and the file can be uploaded by clicking on '+' and selecting upload.
A Sample json file is as displayed below.
[
  {
    "identifier": "DB_TUNING",
    "displayName": "DB Tuning",
    "applicable_incident_categories": [
      "ALL"
    ]
  },
  {
    "identifier": "LOG_CLEANUP",
    "displayName": "Log Cleanup",
    "applicable_incident_categories": [
      "ALL"
    ]
  },
  {
    "identifier": "RESOURCE_INCREASE",
    "displayName": "Resource increase",
    "applicable_incident_categories": [
      "ALL"
    ]
  },
  {
    "identifier": "MAINTENANCE",
    "displayName": "Maintenance",
    "applicable_incident_categories": [
      "ALL"
    ]
  },
  {
    "identifier": "NO_ACTION_TAKEN",
    "displayName": "No Action Taken",
    "applicable_incident_categories": [
      "ALL"
    ]
  }
]
​
Last modified 2yr ago