Implementer Guide
KEY FEATURES GUIDE
UI & PORTAL FEATURES GUIDE
Administrator Guide
INTEGRATIONS GUIDE
Incidents Overview
Once a user logs into the project, the Incidents page is displayed (as shown in below screen capture).
Incidents Main View
Incidents Main View - Toggled to Tabular View
The above image shows the Incident's main view. The main parts of the page view are as follows (which are captured below using respective numbers from the above screen capture).
- 1.Project Bar - Displays Project Name, Project Owner, etc.
- 2.Filter by Major Criteria - Filters the results by major criteria like Age, Assigned To, Priority, etc. The multi-level filtering could be applied on results in combination with other filters. This view can be minimized to get more space on the incident's main page.
- 3.Filter by search string - Allows filtering by the search string.
- 4.Filter by Age - Apply filters by age (by hours, by days, etc). The multi-level filtering could be applied on results in combination with other filters.
- 5.Filter by Values - Apply filters by selecting values from the drop-down for Priority, Assigned To, State, Category, Starred. The multi-level filtering could be applied on results in combination with other filters.
- 6.Incidents View Menu - This field allows search on incidents, get quick insights, create a new incident or on context menu toggling the view (for example tabular) and also, allows to export or choose the fields that need to be displayed
- 7.Incidents - Incidents in normal textual format or tabular format (as shown above)
- 8.Incident Context Menu - At each incident, there is a context menu to perform various actions on the selected incident - Update Incident Status, View Incident Details, Update incident, Refresh ingested data, Add to Starred, etc. so that they can be easily viewed from the Starred selection as shown in #5 (Filter by Values) and to archive the incident.
- 9.Notification Bar - This section is normally minimized. The notification bar displays project-wide notifications by expanding the notification view to the left (select the notification bar to view system-wide notifications).
Columns On Tabular View:
Column Name
Description
Incident ID
Incident Number
Summary
Summary of Incident
Priority
Priority of Incident
Source
Source System where the alert was generated
Created
Incident Created Date
Updated
Incident Last Updated Date
Age
Time since the ticket created
Category
Category of Incident
Type
Type of Incident
Assigned To
Whom the incident is assigned to
Configuration Items
Configuration Items
Resolved By
The user resolved the incident
CFX State
State (specified by CloudFabrix)
Room ID
Room ID
Customer ID
Customer ID
CFX Job Submitted Time
CFX Job Submitted Time
CFX Job Last Update Time
CFX Job Last Update Time
Label
Label
Description
Description
​
Last modified 1yr ago
Copy link