PRTG Network Monitor

Integration for Alerts, Metrics and Inventory data

Prerequisites:

This section explains on how to integrate and ingest alerts from PRTG Network Monitor tool into CloudFabrix AIOPs platform.

PRTG Network Monitor tool supports alert notifications via Email, SNMP Traps, Webhook through HTTP action and others. CloudFabrix AIOPs platform uses webhook notification method from PRTG Network Monitor to receive and ingest the alerts or events.

Supported/Qualified versions: 20.3.60.1623+ or above

Click here for Alert Sources to create a Webhook URL for PRTG Network Monitor alert notifications in CloudFabrix OIA application.

Configure PRTG Network Monitor for Alert notifications over a Webhook:

Step 1: Login into PRTG Network Monitor UI portal with user account which has enough privileges to create and configure Alert notifications.

PRTG Network Monitor Login screen

Step 2: Click on 'Setup' menu option and click on 'Account Settings'

Step 3: Enter Webhook name for alert notification template, Select 'Started' for status and for Notification Handling During Paused Status, select 'Collect notifications and send them when reactivated'

Step 4: Under Notification Method, select 'Always notify ASAP, never summarize'

Step 5: Select 'Execute HTTP Action' and under URL, Enter Webhook URL that was created within CloudFabrix OIA application for PRTG Network Monitor tool. Under HTTP Method, select POST, add the alert payload, click on OK to save the Webhook notification template.

Alert_Device=%device&Alert_Source=%sitename&Alert_TimeStamp=%datetime&Alert_Host=%host&Alert_Location=%location&Alert_Group=%group&Alert_Message=%message&Alert_Status=%status&Alert_Sensor=%sensor&Alert_Probe=%probe&Alert_Severity=%priority&Alert_Id=%sensorid&Alert_DeviceId=%deviceid&Alert_Timezone=%timezone

Step 6: After completing the above Webhook notification template configuration, add this Webhook notification template to all sensor alarms to send notifications when they are activated.

PRTG Network Monitor Alert Field Mappings:

PRTG Network Monitor Field	CFX OIA Field
AlertDevice_ID	assetId
Alert_Device	assetName
Alert_Device	assetType
Alert_Host	assetIpAddress
Alert_Group	alertType
Alert_Status	alertStatus
Alert_Message	alertMessage
Alert_ID	alertComponentId
Alert_ID	alertSourceId
Alert_Sensor	alertComponentName
AlertDevice_ID#Alert_ID	alertKey
Alert_Timestamp	alertRaisedAt
Alert_Timestamp(if status is up)	alertClearedAt

PRTG Network Monitor Alert Priority Mappings:

PRTG Network Monitor Priority	CFX OIA Severity
**** or *****	Critical
***	Major
**	Warning
*	Information

Configure PRTG Network Monitor for API Access:

CloudFabrix supports PRTG Network Monitor API integration for fetching asset inventory, sensor data, metrics and historical alerts periodically or on demand. For API integration, it requires only read access permissions. Follow the below given steps to create service account for CloudFabrix AIOps solution with read-only permissions on PRTG Network Monitor tool.

Step 1: Login into PRTG Network Monitor using an user account which has privileges to create new user account and assign read-only permissions.

Step 2: Click on 'Setup' menu, under 'System Administration' , click on 'User Accounts' to create a service account with readonly access permissions for CloudFabrix AIOps solution.

Step 3: Under 'User Accounts' tab, click on + button & select 'Add User' as shown in the below screen to create 'User Account'

Step 4: Enter 'Login Name', 'Display Name', 'Primary Email Address', 'Password' details and select the below options.

• User Type as 'Readonly User'

• Leave the other options as defaults (as shown in the below screen)

• Primary Group: Select appropriate group

• Status as 'Active'

• Leave the default options (as shown in the below screen)

• Email Notifications: Select 'Do not receive any emails from the ticket system'

• Click on 'Create' button to create the user account with readonly permissions.