To manually create a new incident, click on the ‘Add New Incident’ and' Add New Incident' view is as displayed below.
As shown above in the above screen capture,
- 1.Select Incident Category from the drop-down - Host Configuration, Host General, Knowledgebase, Network Device or Network Device Upgrade or other relevant categories (as configured)
- 2.Enter a summary for the incident - Describes how the summary follows a particular pattern while entering the text. The sample texts are shown below. One needs to get a good understanding of what to enter in the summary.
- 3.Chose Incident occurred todate and time.