To manually create a new incident, click on the ‘Add New Incident’ and' Add New Incident' view is as displayed below.
As shown above in the above screen capture,
Select Incident Category from the drop-down - Host Configuration, Host General, Knowledgebase, Network Device or Network Device Upgrade or other relevant categories (as configured)
Enter a summary for the incident - Describes how the summary follows a particular pattern while entering the text. The sample texts are shown below. One needs to get a good understanding of what to enter in the summary.
Chose Incident occurred todate and time.