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On this page
  • Update Incident State:
  • Incident Details:
  • Update Incident
  • Update Data:
  • Remove From Starred:
  • Manage Enrichment and Metrics:
  • Archive
  • Resolve Incident
  1. KEY FEATURES GUIDE
  2. Incident Management

Incident Actions

PreviousActivitiesNextAlert Management

Last updated 4 years ago

There are various actions you can perform on an incident. The following screen captures the navigation and below are each of the action.

Update Incident State:

By selecting 'Update Incident State', you can change Target State and Priority. Also You can assign the incident to different user.

As shown above, you can choose target state, priority and user from drop down menu and click 'Assign' to assign new state.

Incident Details:

Update Incident

Update Incident allows to modify any of the incident details. By clicking 'Update Incident', the following view allows you to modify the information previously entered or automatically generated from alerts

Update Data:

Update data regenerates the data for the incident. Click on 'Update' to regenerate incident data.

Remove From Starred:

Starred allows to quickly access the incidents allowing you revisit and resolve at later time. By clicking Remove From Starred, the incident is remove from the starred state.

Manage Enrichment and Metrics:

By clicking on 'Manage Enrichment and Metrics, you are navigated to Manage Metrics Page View.

Archive

By clicking archive, the incident is archived.

Resolve Incident

Click on 'Resolve' moves the incident status to resolved.

Incident Details takes you to .

Resolve Incident is part of the ' . Select Target State as 'Resolved' and the view expands to capture Resolution code, details etc.

Incident Page View
'Update Incident State